Talem Health, LLC Website Privacy Policy

Last Modified: October 22, 2025, Version 1.0

Introduction

Talem Health, LLC and its parent company MLG Holdings, LLC (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://talemhealth.com/aipatient-hiv/(our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.  This also applies to the application “AI Synthetic Patient.” AI Synthetic Patient is an AI agent used to portray a patient with a complex health concern.  We use AI Synthetic Patient to help train “You,” a healthcare professional, on how to have and improve the process of communicating difficult diagnoses with patients.

This policy applies to information we collect:

• On this Website.
• While using our AI Agent application, “AI Synthetic Patient”
• In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or the application “AI Synthetic Patient.” By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Website and application is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website or application. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at:

35 Nutmeg Drive, Suite 328
Trumbull, CT 06611
800.913.9370

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“);
• That is about you but individually does not identify you; and/or
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, approximate geographic location, engagement metrics, and information collected through cookies, web beacons, and other tracking technologies such as referral or campaign tags, if present.
• From third parties, for example, our business partners.

We also collect information about you from our AI application, AI Synthetic Patient.  When you interact with AI Synthetic Patient, a transcript of your conversation with AI Synthetic Patient will be created and saved for training purposes. This transcript will be anonymized in that it won’t be associated with your name, IP address or other unique identifier.  However, if you use your name or address or provide other potentially identifying information during your conversation, that could allow someone to associate the transcript with you.  We don’t have a way to either recognize or de-identify this information from the transcript.  If you don’t want this information to be in the transcript, you should not say it to AI Synthetic Patient.   

Information You Provide to Us. 

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or our service through our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.

The information we collect on or through our application, AI Synthetic Patient, may include:

• A transcript of your interactions with AI Synthetic Patient.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Google Analytics

We use Google Analytics to help measure and appreciate the use of our Website. Our configuration with Google Analytics provides the following information:

• Device and browser information (e.g., type, version, operating system)
• Approximate geographic region (based on IP, which is anonymized and not stored)
• Engagement metrics (e.g., page views, scrolls, clicks, session duration)
• Traffic source information (e.g., referral, campaign tags if present)

For information on how Google uses this information please review their privacy policy at https://www.google.com/policies/privacy/partners/. Google also provides information on how to safeguard your information.  For more information about this you can click here:  https://support.google.com/analytics/answer/6004245.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To allow you to participate in interactive features on our Website.
• To measure the effectiveness of our customer communications.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Within the AI Synthetic Patient Application we may use the information you provide to:

• Prompt our AI agent to respond to what you said
• To score your interactions with the AI agent
• To provide feedback on your interactions with the AI agent
• To train our AI agent for interaction in the future.
• To develop AI agents and applications with other subsidiary companies of MLG Holdings LLC based upon the transcripts created through the AI Synthetic Patient interactions.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Residents of certain states may have additional personal information rights and choices. Please see Your State and Regional Privacy Rights for more information.

Accessing and Correcting Your Information

To the extent any exists, You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at privacy@talemhealth.com to request access to, correct, or delete any personal information that you have provided to us and which we have associated with your name. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Residents of certain states may have additional personal information rights and choices. Please see Your State and Regional Privacy Rights for more information.

Retention of your information

We will retain your information for so long as it serves a legitimate purpose.  The reason we retain the transcript of your interaction with AI Synthetic Patient is to train our system to better understand your responses and improve our AI agent’s reactions to them to improve our service.  Personal information you might provide to our website may be kept for so long as your account exists.

Your State and Regional Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please send an email with your request and a way to connect with you to privacy@talemhealth.com.  We will reply to your email with either the information you requested or a denial along with an explanation.  If you disagree with our response, you may appeal our decision by sending another email within 30 days to privacy@talemhealth.com and it will be reviewed.

Citizens of countries outside of the United States: This Website and the Application, AI Synthetic Patient, is not intended to be promoted, used or marketed in regions outside of the United States.  Any information supplied to either the Website or the Application will be transferred to servers and systems located in the United States which the nations of the European Union do not believe have the same protections offered under the laws of those nations.  If You do not want your information to be transferred to the United States, you should not use either our website or our application.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or our application, AI Synthetic Patient. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by placing a web banner announcing that this privacy policy has been updated. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Talem Health
35 Nutmeg Drive, Suite 328
Trumbull, CT 06611
privacy@talemhealth.com
800.913.9370

To register a complaint or concern, please email us at privacy@talemhealth.com.  Be sure to include the nature of your complaint and way for us to reach you to discuss the issue.